Refund & Cancellation Policy for Clear Air Duct Cleaning
_Last updated: 2026-05-02_
Clear Air Duct Cleaning values your time and trust. Our goal is to provide excellent service to our Glendale, CA community, including Eagle Rock, La Cañada Flintridge, La Crescenta, Lincoln Heights, and surrounding areas. Below, we've outlined our refund and cancellation policies to ensure transparency and satisfaction.
Cancellation Notice
Standard Appointments
For standard air duct and HVAC cleaning services, we require a 24-hour cancellation notice. This allows us to manage our schedule efficiently and accommodate other clients in need of our services. To cancel, please contact us via phone or email. Cancellations made with less than 24-hour notice may incur a cancellation fee equivalent to 20% of the scheduled service cost.
Same-Day Services
For same-day service bookings, cancellations must be made at least 4 hours before the scheduled time. Due to the immediate nature of these services, cancellations less than 4 hours in advance will be charged a full-service fee.
Partial Refunds
Service Not Rendered
If we are unable to render services due to our team's scheduling error or unforeseen circumstances on our end, you will be offered a full refund or the option to reschedule at your convenience.
Service Completed but Unsatisfactory
Should you find our service unsatisfactory after completion, please contact us within 48 hours. We stand by our work quality and offer a partial refund or a complimentary re-service, depending on the issue's specifics. We are committed to addressing any concerns promptly and professionally.
Missed Cancellation Notice
If a scheduled service is not canceled within the required notice period, and the team arrives on-site, no refund will be provided for non-service or customer no-show.
Weather Delays
In the event of severe weather conditions, Clear Air Duct Cleaning may need to reschedule appointments for the safety of our team and equipment. We will notify you as soon as possible if a weather delay is necessary and work with you to reschedule your service at a convenient time.
If you cannot accommodate the rescheduled time, a full refund will be offered. We appreciate your understanding and flexibility in such circumstances.
Unhappiness Guarantee
Your satisfaction is our priority. If you are not completely satisfied with our service, please let us know. Our unhappiness guarantee ensures we will return to make necessary adjustments or offer a partial refund if the service issue cannot be rectified.
To qualify for this guarantee, please notify us within 48 hours of the completed service, providing any relevant details regarding your dissatisfaction. Our customer service team in Glendale, CA, is dedicated to resolving all issues swiftly and satisfactorily.
Contact Information
For cancellations, refunds, or any questions regarding our policy, please contact us:
- Phone: [Your Phone Number]
- Email: [Your Email Address]
- Office Address: Glendale, CA
We appreciate your business and look forward to serving you with the highest standards of air duct and HVAC cleaning services. Thank you for choosing Clear Air Duct Cleaning.